Meet The Team

Here’s a sampling of the talents we’re proud to call colleagues in our grand adventure:

Laura Bergheim

Founder & CEO

Laura Bergheim

Founder & CEO

Laura is both a writer and an agency head, building and managing award-winning editorial and content teams for 25+ years. She has written for global technology, retail, healthcare, travel, and financial industry brands, among others, and is the author/co-author of eight non-fiction books and author of two novels. Prior to founding Wordsmithie in 2010, Laura was Senior Program Manager for Content Strategy at Google, where she created and managed site and customer support content for Google Ads and other monetized products. She also founded two other agencies, served as Creative Director at Resource Interactive (now part of IBM), and managed the 20+ person feature-writing team at Lycos, back when dinosaurs roamed the internet in the late ‘90s. In 2017, Laura moved to her “happy place,” Rockport, Massachusetts, where she lives with her husband and cat a few blocks from the beach.

Michael Gaylord

Chief Creative Officer

Michael Gaylord

Chief Creative Officer

Prior to moving to Madrid in 2011 (from where he also manages Wordsmithie’s European team), Michael served as Vice President, Digital for MTV Networks’ cable brands Nick at Nite and TV Land. He began his career in the digital shops of downtown Manhattan, and has extensive experience in creative direction, user experience, convergent programming, integrated marketing, and web analytics. Michael accepted an Emmy Award for enhanced television on behalf of his former TV Land team, and has had the fortune of interviewing many of his childhood idols, including all six Brady Bunch kids. An “avgeek” since childhood, his happy place is above the clouds in the latest commercial jetliner.

David Bergheim

Chief Strategy Officer

David Bergheim

Chief Strategy Officer

David joined Wordsmithie in 2014 following a 17-year stint working in marketing and career services at the Yale School of Management, Emory University’s Goizueta Business School, and the University of San Diego. In addition to his work as Wordsmithie’s Chief Strategy Officer, David is a political satirist with more than 50,000 followers on Twitter. His 2015 novel, Greenbeaux, was named one of the best books of the year by Kirkus Review. David has an MBA from Yale and a Bachelor of Arts degree in English Literature from the University of Arizona. He lives and works in his happy place of Tucson, Arizona.

Alex Kenin

Studio Chief

Alex Kenin

Studio Chief

Alex learned the technology marketing ropes at Google where she was a product marketing manager for almost five years. At Wordsmithie, she’s continued her work with tech clients to craft marketing communications from case studies and whitepapers to blogs and social media. In her capacity as Google Studio Chief, Alex does end-to-end project management, coordinating editorial and design teams to ensure that projects meet deadlines and exceed expectations. Outside of Wordsmithie, Alex runs an urban hiking tour business, Urban Hiker SF, and has written two hiking guidebooks for the Bay Area—Urban Trails: San Francisco and Urban Trails: East Bay.

Chuck Mancini Headshot

Chuck Mancini

Chief Operations Officer

Chuck Mancini happy place

Chuck Mancini

Chief Operations Officer

Chuck joined the Wordsmithie team in 2021 as an Operations Lead and is now serving as Chief Operations Officer. Originally from Boston and currently based in New York City, he brings over 30 years of experience working in various management roles in the telecommunications industry, with a focus on customer program management, client services and sales, and operations support. Chuck loves to travel throughout Europe and beyond (Spain is a particular favorite) and enjoys sharing his homemade desserts and creative cocktails with family and friends.

Marlene Tam

Design Director

Marlene Tam

Design Director

Marlene brings vast experience in visual communications and creative direction that allows Wordsmithie to provide turnkey print and web deliverables to its clients. As Lead Graphic Designer for Google’s Global B2B division, she managed a team of designers and writers, and also led branding efforts for the full range of visual assets including Google Atmosphere, Google’s large-scale CIO summit. Prior to that, Marlene held Senior Art Director positions with Postini and AAA Northern California, Nevada, and Utah. She enjoys the healing practices of kung fu, qigong, tai chi and acupressure. Marlene’s happy place is time spent horseback riding on the beach.

Stephen Kent

Stephen Kent

Managing Editor

Stephen Kent

Managing Editor

After traveling the world in his 20s, Stephen moved to the San Francisco Bay Area to jump into the 90s dot-com frenzy, working with five startups in 10 years. He subsequently made the sensible decision to join a non-profit that had a business plan, and later set up his own eponymous shop of editorial tricks and treats. Through more than 20 years of editing for publishers, magazines, search engines, angel investors, educational research agencies, magazines—and now Wordsmithie—Stephen has learned one very important lesson: Commas Save Lives! Outside of Wordsmithie, you’ll find him working on his book, tentatively titled Amateur Dad (Why? Because everyone else at Wordsmithie has written a book!), or chasing his two young sons down the snowy peaks in his happy place of the Sierra Nevada.

Katina Johnson

Studio Director

Katina Johnson

Studio Director

Katina started her career as a journalist, moving to the San Francisco Bay Area and taking a position with the San Jose Mercury News during the late 90s dot-com boom. From there she landed in tech as a writer, project manager, social media manager, and jack-of-all-trades at Yahoo!, Google, and Stripe. Like almost everyone at Wordsmithie, Katina is working on a novel and looking forward to the day when she can join the ranks of the novelists on the team. Her happy place is watching waves and waterfowl while smelling the salt breezes on the cliffs above Stinson Beach.

Alyssa May

Studio Director

Alyssa May

Studio Director

Alyssa joined the Wordsmithie team in 2019 as a Project Manager. She has extensive experience in higher education, having served in a variety of marketing and communication roles, at the University of San Diego and MIT. Alyssa earned an MBA from the University of San Diego and a Bachelor of Science in Business Administration from Merrimack College. She resides in Acton, Massachusetts with her husband, two beautiful daughters and two pups. She enjoys spending time entertaining friends, renovating her home, and heading to the beach. Her happy place is in San Diego, California, which will always hold a special place in her heart!

Hasan Ali studio director headshot

Hasan Ali

Studio Director

Hasan Ali happy place

Hasan Ali

Studio Director

Hasan honed his skills in technology marketing over the past decade with stints at J2 Global, Feedzai, and Google. Now as a Studio Director at Wordsmithie, he continues to work with tech clients on marketing communications projects ranging from case studies and white papers to blogs, press releases, and more. Hasan has a master’s degree in communications from Northwestern University and a bachelor’s degree in marketing from Bentley University. Hasan’s happy place is exploring cities near and far, from Hong Kong and London to Dublin and Istanbul.

Diana Charkalis headshot

Diana Charkalis

Studio Director

Diana Charkalis happy place

Diana Charkalis

Studio Director

Diana started her career in journalism in Poughkeepsie, N.Y., writing obituaries and making friends with morticians. From there she went on to write and edit lifestyle and entertainment content for USA Today and lead the features section for the Los Angeles Newspaper Group.

Since moving to Los Angeles, she has held editorial leadership roles at Disney Interactive, Demand Media, and Warner Bros., specializing in content development and strategy, branding, and editorial management. As a consultant, her clients include Fandango, Edmunds, Hearst Corp., and FTD Companies.  When she’s not managing content projects for Wordsmithie, Diana teaches meditation and is continuing her studies as an ayurvedic health counselor. She loves to travel and hopes to one day revisit the Beatles’ ashram in Rishikesh, India.

Scott Loganbill headshot

Scott Loganbill

Studio Director

Scott Loganbill happy place

Scott Loganbill

Studio Director

Scott has been called a writer, content manager, journalist, photographer, musician, outdoorsman, and program manager—in addition to several colorful names over his lifetime. These days he’s a proud Wordsmithie Studio Director and content writer. Scott started out at Google in the early 2000s, supporting its early advertising endeavors before moving on as a technical writer for Analytics and AdWords products. After a stint at WIRED, he wrote the earliest versions of the help center and API documentation for Dropbox. Another tour of duty at Google had him writing and managing end-user learning experience curriculums for its experimental projects. Now he spends time where he’s needed most as a dad to two daughters. His happy place is off on a travel adventure, soaking in the local atmosphere over a beverage, and maybe getting a little lost on purpose.

Khaleelah Jones

SEO and Social Media Lead

Khaleelah Jones

SEO and Social Media Lead

WIth a PhD in Emerging Media, Khaleelah has more than ten years experience in the marketing industry, working with a variety of clients from early-stage startups to multinational corporations. The winner of the 2018 Next Women Pitch Competition and a shortlisted candidate for the 2020 WeAreTechWomen 100 Awards, Khaleelah was head of marketing at Welltok, Inc., where she was part of a team that doubled the user base in six months and closed $18m in Series B funding. Khaleelah hosts the podcast Dark Feminine, focusing on topics important to minority female entrepreneurs and business owners. Her happy place is Primrose Hill in London, where you can find her on sunny days on a bench enjoying the view of central London.

Heidi J. LaFleche

Senior Editor

Heidi J. LaFleche

Senior Editor

Heidi launched her writing career as a newspaper and magazine journalist, most notably as a Boston correspondent for People magazine. She transitioned into marketing communications for business, helping clients find the right words to engage their audiences. Heidi writes within a range of industries including technology, healthcare, financial services, legal services, education, and nonprofits. Her greatest satisfaction comes from revealing the “human element” in every story, helping clients and their customers shine a light on the good work they do in the world. Heidi considers taking walks in the park with her Boston Terrier mix, Cooper, her happy place.

Fritz Holznagel image

Fritz Holznagel

Senior Editor

Fritz Holznagel in front of the Bay Bridge

Fritz Holznagel

Senior Editor

Fritz Holznagel is a veteran writer who likes to turn high-tech talk into clear, friendly words. He has written for Google, full-time and as a vendor, since 2004, as well as for clients like Ensono, Eventbrite, Kronos, GiveDirectly, and Intuit. Fritz’s special joy is rewriting to get rid of big words and jargon, and he leads corporate workshops on the topic. In a past life, Fritz won the 1995 Jeopardy! Tournament of Champions, represented the USA in the 1996 Jeopardy! Olympic Tournament, and won an Emmy for scripting the CBS special A Claymation Easter Celebration.

Meghan Goder

Senior Editor

Meghan Goder

Senior Editor

With degrees in German literature and history, Meghan moved into the content marketing world from academia, where she has taught, written, and edited in both German and English. She collaborates with teams across Wordsmithie on projects ranging from education and business case studies to video scripts and social media blogs. After moving around the world as a military spouse, Meghan settled outside of Boston with her husband and well-traveled dog. Meghan cites Mount Monadnock in Jaffrey, NH as her happy place. Not only did she often climb this “most climbed mountain in the world” while growing up, Meghan got engaged and married in view of the mountain and still tries to scale it at least once a year.

Jason Rogers

Senior Writer

Jason Rogers

Senior Writer

A graduate of the College of William & Mary and La Sorbonne in Paris, Jason has worked worldwide in content marketing, including serving as Director of Digital Marketing for the Chinese Language Institute in Guilin, China. Based in Washington, D.C., Jason covers the National Hockey League as a credentialed reporter and television analyst and has wordsmithed for high-visibility institutions and companies from the United States Congress to Google. He loves hockey, hip-hop, and original hyperbole.

Jennie Cohen

Senior Content Strategist

Jennie Cohen

Senior Content Strategist

A former Google employee and longtime writer and editor who has worked extensively in the technology sector and beyond, Jennie holds degrees from Harvard University and the Columbia University Graduate School of Journalism. She is dedicated to helping brands tell their stories as simply and beautifully as possible. Jennie lives with her family in Maplewood, New Jersey, where she enjoys begging her three young children to get off their screens and nurturing a pandemic-sparked passion for sourdough baking.

Kate Borger

Senior Content Strategist

Kate Borger

Senior Content Strategist

Born and raised in Atlanta, Kate moved to San Francisco in 2012. She cut her teeth at technology startups before joining the marketing team at Google, which took her on a three-year adventure to NYC. Kate developed content for Google’s NYC Learning Center, a resource that offers free classes from kids’ coding to small business development to all New Yorkers. In 2020, Kate bid farewell to New York (and to her team at Google), and returned to California just in time to quarantine with her partner (and their cat) on their Sonoma Valley vineyard. Outside of Wordsmithie, Kate enjoys dancing, developing her side-hustle as a voice-over actor, and tending to her plants.

Karen Sulkis

Senior Content Strategist

Karen Sulkis

Senior Content Strategist

Karen has been writing for public consumption since the fourth grade. Crusading editorials in the high school newspaper and humor writing at UC Berkeley gave way to magazine research in NYC, multimedia projects in Tel Aviv, and an arts column in Oakland. She’s launched e-commerce sites and written UI copy, campaigns, and concepts for Google Shopping, Levi Strauss & Co., Herman Miller, Yahoo!, and a slew of other tech, fashion, wine, and media companies. Karen has called San Francisco home for the last two decades, where just seeing the Golden Gate lifts her spirits.

James Scott copy editor

James Scott

Senior Writer

James Scott

Senior Writer

For more than 20 years, James has helped global brands get results with award-winning copy. As a writer and creative lead, he’s worked with clients in a broad range of industries, from technology and pharma to retail and luxury services. Though he’s also an attorney, James realized early in his legal career that he preferred crafting websites and ads far more than writing legal complaints and briefs. When he’s not writing copy, James spends his time playing with his children, writing short stories, or learning to play bass guitar.

Bianca Connolly

Senior Writer

Bianca Connolly

Senior Writer

With a combination of strategic creativity and business acumen, Bianca has worked as a senior writer, editor, and content strategist to create successful campaigns and content for several big name brands and agencies including Google, J.Crew, Razorfish, Intermix, Uniqlo, and Moda Operandi. She has also written for publications such as Condé Nast Traveler, Travel & Leisure, and Spirit of St. Barth. An avid traveler and meditator, Bianca loves tea time and visiting Big Sur.

Eve Connell

Senior E-learning Specialist

Eve Connell

Senior E-learning Specialist

Eve writes, edits, and helps people, businesses, and nonprofits develop and elevate their brands. She turned her super practical degrees in French literature, philosophy, and linguistics into expertise in the field of e-learning, and also offers communication skills and leadership development coaching. A moderately successful cook, gardener, and photographer, Eve can be found hiking through forests, beachcombing shorelines, or paddle-boarding lakes in her spare time. Eve is committed to fighting racism and working for social justice.

Beth Silver

Senior Editor

Beth Silver

Senior Editor

Beth was born to be a dancer. In college, it became apparent that she had the ankles of a writer, and thus a new path was pursued. Graduating with a degree in Writing for Film and Television, Beth began her career working in political media, soon turning to documentary film, writing and producing for clients such as NBC, AARP, USA on TV, and PBS, where she received two Emmy nominations for a documentary on child and adult literacy programs. She then roamed the internet with fellow wordsmiths at Lycos in the 1990s, got hooked, and has been a copywriter and editor ever since.

Jaime Santillán

Senior Designer

Jaime Santillán

Senior Designer

Jaime is a brand designer and photographer with over 20 years of experience helping people and organizations put their best face forward. He strives to create work that enriches lives and communities, going beyond aesthetics to drive action, generate results and push for change. Jaime has worked with clients across many verticals from consumer products to pharmaceuticals and tech, including Adobe, Apple, Hewlett-Packard, The Walt Disney Company, 3M, General Mills, Nestle Harman/Kardon, Eli Lilly, Abbott, Pfizer, Sony, and Google, among many others.

Ryan Bahrke

Designer

Ryan Bahrke

Designer

Ryan has more than 20 years of design experience with clients in a diverse group of fields including higher education, technology, and financial services. In addition to working with Wordsmithie, Ryan leads a design team for a large audit, tax, and consulting firm and is principal of Ausländer Creative in Denver. He is a car guy, a co-host of The Steering Committee automotive podcast, and enjoys watching the movie Rushmore at every opportunity.

Alice LaPlante

Editor

Alice LaPlante

Editor

Alice grew up in Chicago but escaped to Northern California just in time to catch the birth of the PC era. She was news editor at InfoWorld and covered technology in Silicon Valley during both boom and bust years. After winning a Wallace Stegner Fellowship for fiction at Stanford University, Alice started writing novels while keeping up with the tech world through freelancing. She was then awarded a Jones Lectureship at Stanford, and taught creative writing at Stanford for the next 15 years. Now a New York Times bestselling author, Alice has published four novels and five non-fiction books, as well as a bestselling textbook on creative writing, W.W. Norton’s The Making of a Story. In 2015, she moved with her family to her happy place of Mallorca, Spain. She continues to write novels as well as content for leading tech firms from there, while trying to convince stateside editors that it is possible to be productive in paradise.

Nafeesa Saboor

Senior Writer

Nafeesa Saboor

Senior Writer

Nafeesa is a seasoned fashion content specialist, tastemaker, and blogger with experience creating branded content for emerging companies and established brands such as Harry Winston, Victoria’s Secret, J. Jill, and Club Monaco. She is the founder of Shoes N Booze, an online portal that “pairs” shoes with cocktails, providing readers with fashion, style, and drink advice, tips, and trend coverage. When she’s not creating content, Nafeesa can be found tasting her way around New Orleans, which is currently her happy place.

Zöe Desroches senior content strategist headshot

Zöe Desroches

Senior Content Strategist

Zöe Desroches

Senior Content Strategist

A startup marketer turned content strategist and writer, Zöe began her career in venture capital. After accelerating startups for a couple of years, she joined a Bay Area startup, where she launched an employer brand program, revamped the customer marketing program, and wrote countless case studies and blog posts. In early 2019, Zöe moved to Todos Santos, Mexico, to live her dream of soaking up the desert sunshine, basking in rosy sunsets, and enjoying daily surf sessions (and, of course, writing). She specializes in B2B narrative-based content, and when she’s not writing or in the water, you can find her at her potter’s wheel.

Ben St. George copy editor headshot

Ben St. George

Copy Editor

Ben St. George happy place

Ben St. George

Copy Editor

Throughout his undergraduate studies in English at the University of Massachusetts in Boston, Ben put his passion for words to work as a satirist for a campus news magazine and as a writer/publisher for his local newspaper. Since graduation, he has worked as a copy editor for a book publisher and has both written and edited case studies for Wordsmithie. In addition to the occasional weekend getaway to the mountains and lakes of Maine and Vermont, Ben feels there’s no happier place for a die-hard sports fan and history lover to be than Boston. 

Marissa Berenson Yaar senior writer headshot

Marissa Berenson Yaar

Senior Editor

Marissa Berenson Yaar happy place

Marissa Berenson Yaar

Senior Editor

As a lifelong writer with an early passion for short fiction, Marissa’s first brush with technology writing came as an editor and then corporate communications specialist for International Data Group (IDG). She has spent the last seven years crafting captivating marketing content for startups in adtech, SaaS, and cybersecurity, and supports Wordsmithie with case studies, web copy, articles, and blog posts. A once reluctant transplant to the suburbs, Marissa now happily resides in Needham, MA, with her husband, two young children, and their dog. She is a former design blogger and an avid world traveler, making her happy place anywhere she has never been before.

Cynthia Badiey senior writer headshot

Cynthia Badiey

Senior Writer

Cynthia Badiey happy place

Cynthia Badiey

Senior Writer

With more than 30 years’ experience in writing, editing, and marketing, Cynthia specializes in distilling complex subjects into succinct messages. In addition to working with Wordsmithie, she is principal of Comma Writer, LLC, where she writes and edits marketing content for clients in a variety of industries, from technology and education to real estate and luxury marketing. When she’s not watching movies or relaxing with a good book, she can be found cheering for Stanford Football and the Oakland Athletics. A third-generation Californian, her happy place is anywhere near the ocean.   

Sherry Jones senior writer headshot

Sherry Jones

Senior Writer

Sherry Jones happy place

Sherry Jones

Senior Writer

Sherry is a seasoned print journalist, an internationally best-selling novelist, and a freelance writer specializing in cybersecurity and technology with a little travel on the side. As CEO of CyberSmart Writing, she has written for some of the world’s leading companies, including Deloitte, PwC, BCG, Adobe, Micron, Kaspersky, and, of course, Wordsmithie. When she’s not writing, she’s studying French, traveling to France, mastering the art of French cooking, or playing the music of French composers on her piano. Paris, anyone? Mais oui!

Nichole Bernier senior writer headshot

Nichole Bernier

Senior Writer

Nichole Bernier happy place

Nichole Bernier

Senior Writer

Nichole started her writing career as an editor at Conde Nast Traveler in New York, and has contributed features to a wide range of sports, lifestyle, and regional magazines. During her diaper decade working from home with five young children, she wrote a novel (The Unfinished Work of Elizabeth D, Random House), then discovered that storytelling skills could enrich the corporate world, too. As a content consultant, she works with companies to add clarity and creativity to their messaging. She has shaped assets, blogs, and op-eds in the technology, health care, education, energy, and political sectors, with clients including IBM, Yale School of Epidemiology, UPS, and athenahealth. Nichole’s happy place is raising chickens, fostering orphaned wildlife, and beekeeping — plus her artistic alter ego, TheHiveLives.com, where she sells hand-casted beeswax candles.

Abby Sinnott headshot

Abby Sinnott

Senior Content Strategist

Abby Sinnott happy place

Abby Sinnott

Senior Content Strategist

With over two decades of experience as a writer, editor, and content marketer, Abby combines storytelling and strategy to create content that converts. She has written about a wide range of topics for brands including InVision, Johnson & Johnson, Bayer, Expedia, Pottery Barn, and Visa. Abby was hired straight out of journalism school as a medical writer for the University of California, San Francisco, where she learned the art of translating technical jargon into accessible and compelling content. Following her passion for storytelling, Abby earned an MFA in Creative Writing and penned a novel plus a collection of award-winning short stories. She currently resides with her family and poodle puppy in London, England, a city she loves for its meandering parks and proximity to Continental Europe, which she explores as often as possible in search of her next happy place.

Marie Dolcini headshot

Marie Dolcini

Senior Content Specialist

Marie Dolcini happy place

Marie Dolcini

Senior Content Specialist

An accomplished writer, editor, and marketing professional across a variety of industries, Marie brings over twenty years of experience to the ongoing battle against superfluous jargon. She’s worked as the global web marketing manager for Hitachi’s data storage division, as well as authored an award-winning coloring book on the history of Napa Valley, CA. When she isn’t wordsmithing, Marie can be found tending her backyard garden or on the tennis court as the head coach at Napa High School. Her happy place is Italy, having previously lived and worked at the American Academy in Rome with her family. A cat lady with a rescue dog and a degree in history from Mount Holyoke, she enjoys collecting musical instruments and can play a decent French waltz on the accordion.

Julie Taraska headshot

Julie Taraska

Senior Writer

Julie Taraska happy place

Julie Taraska

Senior Writer

Upon winning a fellowship to study British punk, Julie Taraska moved to London to begin her journalism career. Editorial jobs at music mags gave way to roles at tech start-ups, with stints covering products and emerging technologies on both sides of the Atlantic. Seeing how brands were turning to storytelling, she segued into marketing, leading to some great experiences. Julie has served as a founding editor at e-commerce pioneer Gilt Groupe, a consultant for British trend forecaster Stylus, and a communications writer at design firm Perkins&Will. A longtime New Yorker, Julie now lives in Portland, OR, with her family. Her happy place is amid the sun and cliffs of East Oahu.

Mariah Bailey headshot

Mariah Bailey

Senior Writer

Mariah Bailey

Senior Writer

As a mom to a new baby, Mariah is learning how to strike the right balance between work and life. Growing up in Washington State as the daughter of two writers, she attended Lewis & Clark College in Portland, OR, where she received a BA in Rhetoric & Media Studies and Gender Studies. Mariah moved back to her birthplace (and happy place) of Montana, where she met her husband and two step-daughters. Always a writer at heart, Mariah committed to the craft full time and is a successful cybersecurity and technology writer and the owner/CEO of Tech Talk Write LLC. In her writing and in her life, Mariah is happiest when she can share stories that empower people to make a difference in the world.

Michelle Mai headshot

Michelle Mai

Senior Writer

Michelle Mai happy place

Michelle Mai

Senior Writer

As an avid technologist, Michelle specializes in tech business strategy and research with a passion for creativity and writing. She moved to the Bay Area in 2017 to work on content marketing and competitive intelligence at Google Cloud, and now lives in San Francisco with her dog, Milou. A cultural nomad, Michelle previously lived in Houston and Paris before spending a few years in Massachusetts, where she got her career started in tech market research after pursuing a dual degree in engineering and economics from Smith College.  When she’s not working, she’s either exploring nature, enjoying live music, playing music herself, or sharing her love for food by selling artisan cheeses made by local farms. Michelle’s happy places are her favorite homes: Paris and San Francisco. Otherwise, she is elated being anywhere surrounded by nature. 

Sonia Weaver headshot

Sonia Weaver

Senior Content Specialist

Sonia Weaver happy place

Sonia Weaver

Senior Content Specialist

Sonia lives and shines at the four-way intersection of language, technology, people, and purpose. With degrees in technical communication and human factors in information design, her 25-year career has been laser-focused on learning about the “who” and the “why” before tackling the “what” and the “how,” resulting in better outcomes for everyone. Whether writing, editing, or leveraging UX research and design, Sonia’s strategic assets are her breadth of experience and skills in technology and software. When she’s not connecting the dots at work, Sonia enjoys going offline and outdoors to decompress—her soul food is traveling the world with family, hiking and biking in her New England backyard, and gardening. Lastly, as a solid member of Generation X, Sonia’s happy place is dancing around the house to her vinyl album collection: spinning Ministry, De La Soul, and Bob Seger back-to-back, natch.