strategy and resources

how to make legal documents readable

5 Tips for Writing Readable Legal Content

03 March 2020

One of the paradoxes of legal documents is that they’re rarely written to be understood by the people they impact most. Instead they’re mostly written by lawyers for lawyers. This approach may be great for reducing liability, but it’s not so good at telling non-lawyers what they’re getting into (and, no, that shouldn’t be the…

Reviewing the design of your online course is critical if you want to keep students engaged (and coming back!).

Happy New Year of the Rat—Time for Online Instructors to Get Busy!

04 February 2020

Most of us start the new year with BIG ideas—intentions! goals! enthusiasm!—and then, because we are humans, that energy tends to fade. Usually by February (and here we are). February 2020 also rings in the Year of the Rat, which brings with it inspiration for riding that new year energy wave a little bit longer.…

writing for the tech and startup industries requires clarity and less jargon.

Updated: Marketing Copywriting for the Tech and Startup Industries in 2020

17 January 2020

Several years ago, I wrote about writing for the tech and startup industries and got a lot of heat for it. Mostly, people had qualms with my combining the two discrete industries. I would imagine that now, several years later, I’d get similar feedback particularly since the tech bubble appears to have burst and food,…

Picture Perfect: Using Visual Images to Boost Your Copy

01 December 2019

As the old saying goes, a picture is worth a thousand words. Good quality pictures evoke emotion, and emotions often lead to action. And, most importantly, action means success for your campaign. Once you see how visual support can enhance your written copy, you may never go without it again. The right visual components, combined…

Healthy Habits—Treat Yourself to a Tech Time-Out

30 November 2019

The Tech Shabbat isn’t a super-new concept, but it’s an absolutely terrific one to embrace—especially now that the year-end scramble to deliver and spend and do-do-do and go-go-go saps most of us of our energy, productivity, peace, and introspection. Sure, the wind-up to the end of your team’s seasonal work cycle and the impending holidays…

Account-based marketing (ABM) is based on the absolutely true principle that marketing is much more effective when efforts are directed towards the quality of each individual outreach, rather than the raw quantity of those outreaches.

Personalizing Content at Scale

11 November 2019

Successful relationships are all about creating personal connections. And the same goes for successful account-based marketing campaigns. Account-based marketing (ABM) is based on the absolutely true principle that marketing is much more effective when efforts are directed towards the quality of each individual outreach, rather than the raw quantity of those outreaches. Instead of casting…

the era of fake news makes it difficult to create high quality, informative and correct content

Evaluate Fake News in the Content Marketing Era

21 October 2019

When it comes to content, it is the best of times, it is the worst of times. There are so many options available to amplify your voice and views: blogs, social media, email newsletters, YouTube videos…the options are almost endless. On the flip side, that means that all information, both correct and incorrect, can be…

Alt Tags for the Win: Best Practices for SEO in 2019

27 September 2019

Alt text, also known as alternative text or, more commonly and incorrectly as “alt tags,” is part of HTML code used to describe the appearance and function of an image on a webpage. Alt text was created to make websites more accessible for visually impaired users. Screen readers can audibly read an alt attribute, so…

9 Tips to Write Content with Authority | eLearning & General

27 August 2019

Whether you’re crafting new content so your audiences will bite (and hang on), creating eLearning training programs for your internal teams, or adding more energy to your client’s existing projects and online communities, you’ll want to boost your credibility with every word you choose. Keeping the conversation going is mission critical as you build team…

Building Better Branding Through Online Community

05 August 2019

Whether you’re promoting your own brand or a client’s, keeping your team interested in the project Slack channel, or sparking more engagement in your org’s online training program, the common denominator for success is: COMMUNITY. Build with the best intentions Building community in a way that feels (and is) authentic could seem either easy or…